Q.: How long does it take to deliver my caricature?

A.: It can take 24 hours for an electronic version and up to 7 days for a print. These timescales will vary depending on the season e.g. it can be extremely busy as Christmas approaches.

Q.: How do you send the finished caricature?

A.: If you have ordered a print then it will be carefull wrapped in bubbled wrap before being placed in a postal tube. All items are sent via Royal Mail.

Q.: How much is postage?

A.: All prices on the website already include the cost of postage.

Q.: How do I send you the photos?

A.: Photos should be sent via e-mail in JPEG form.

Q.: What type of photo is required?

A.: I require a good quality head shot. I prefer to have a photo with the expression you want in the final caricature i.e. I draw to the photo sent.

Q.: What do I receive?

A.: This depends on what you ordered. Electronic copies are sent via e-mail. If you ordered a print then a professional lab print will be sent to you.

Q.: What type of paper do you use?

A.: All prints are produced on professional lab paper and printed by professional labs. You do NOT receive an inkjet print. The prints are the same quality as you would expect from your own prints ordered via photo labs.

Q.: How are the caricatures sent?

A.: Electronic versions are sent via e-mail. Printed caricatures are sent via standard mail. All prints are securely packaged.

Q.: How do I pay?

A.: You can pay using PayPal, via the RBS WorldPay secure payment gateway using most credit and debit cards, or by direct bank transfer.

Q.: Am I limited to the themes on your website?

A.: No. You can specify anything you want to be included in the background.

Q. Do I get a proof?

A: Not unless you specifically ask for one. If a proof is requested and sent then you must respond within 24 hours if you require any changes to the background otherwise the original will be printed and sent.

Q. My order has not arrived?

A. You must notify me immediately if your order does not arrive, is damaged, or if anything is missing. In the unlikely event of goods being damaged or missing please retain the original packaging for inspection by the Post Office. New prints will be issued immediately upon proof of damage or shortage. All damages and shortages must be reported within 24 hours of receipt of goods.

Q. I want a refund.

A. A caricature is a personalised item and under the Distance Selling Regulations you are not entitled to a refund.

Q. How are caricatures drawn?

A. Caricatures are drawn by hand using a digital pen onto a computer. The likeness to the face depends on the photo sent. Exaggerated features are not drawn unless specifically requested at the point of ordering. Please remember that this is not a portrait...it is an artist's interpretation of the photo.

 

 

 

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